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Frequently Asked Questions

Before you buy

How is the device powered?

The device is powered by the mains power supply.

How is the device powered?

Which Wi-Fi networks are compatible with the monitor?

The monitor is compatible with 802.11 b/ g/ n networks (2.4GHz).

It is not compatible with 802.11a (5GHz) network.

Getting started

What should I do if I cannot successfully connect the monitor?

If you have problem connecting the monitor (or the LED indication on the monitor keeps flashing amber or green), try the following:

  1. Disconnect the monitor from power supply.
  2. Reconnect the monitor to power supply. Wait until the LED is flashing amber.
  3. Use a pointed object (such a tip of a pen) to press and hold the reset button (located on the back of the monitor) for 1-2 seconds. What should I do if I cannot successfully connect the monitor?
  4. Disconnect the monitor from power supply.
  5. Reconnect the power supply.
  6. Follow the onscreen instructions of In.Sight* App to connect the monitor.

When connecting a monitor, note the following:

  • Make sure your Wi-Fi router is turned on.
  • Have your Wi-Fi network name (SSID) and Wi-Fi network password ready. You will need to fill in this information during set-up.
  • Make sure your smartphone or tablet is connected to your 2.4GHz Wi-Fi network, but not the 3G, 4G or EDGE network.
  • Make sure that the monitor is within range of the router so that it can receive the strongest Wi-Fi signal.
  • High-speed (upload speed of 1Mbps or above and download speed of 2Mbps or above) Wi-Fi network connection for the monitor is recommended. Try website such as www.speedtest.net to test the upload and download speed of your Wi-Fi network.
  • The product is a home monitor and should not be used where there are firewalled Wi-Fi networks (e.g office, hotels or airports).
  • If you use router that has a “MAC-address filtering” feature, you will need to enter the MAC address of the monitor in the router set-up. The MAC address of the monitor is located on the label on the back of the monitor.
The QR code is not recognized by the monitor. What can I do?

Place the Phone's QR code in front of the Monitor's lens at 5cm and then slowly move away up to 20cm. This should make the scan successful, repeat if necessary.

The QR code is not recognized by the monitor. What can I do?

For Apple devices, if Assistive Touch is enabled, make sure the on-screen button is not overlapping with the QR code.

The QR code is not recognized by the monitor. What can I do?

If the above does not help:

  1. Disconnect the monitor from power supply.
  2. Reconnect the monitor to power supply. Wait until the LED is flashing amber.
  3. Use a pointed object (such a tip of a pen) to press and hold the reset button (located on the back of the monitor) for 1-2 seconds. The QR code is not recognized by the monitor. What can I do?
  4. Disconnect the monitor from power supply.
  5. Reconnect the power supply.
  6. Repeat the setup from step 1 of the onscreen instructions to connect the monitor.

Use and Learn

Can the monitor be powered by USB connection from a computer?

Yes.

However, to avoid un-intentional disruption of power supply to the monitor (e.g., when the computer is switched off), we recommend using the adaptor and power supply from the mains.

Why is the monitor view black and white?

When night vision is switched on, the image is in black and white.

The night vision functions by sending infra-red light from the monitor to the environment. The monitor then converts this invisible infra-red light to visible black-and-white image.

The monitor is equipped with an AUTO option for night vision. When the environment is dark, the night vision would be switched on automatically. When the environment is bright enough again, the night vsion would be off automatically.

If the image is continuously black and white no matter the brightness level of the room, it is probably because the night vision is switched to ON (instead of “AUTO”).

How is it possible to archive my recorded video clips?

If you are using iVideon’s Gold, Silver or 2-week free trial subscription plan, recorded video clips can be exported and archived.

Follow the below steps to archive the recorded video:

  1. Go to http://insight.ivideon.com/.
  2. Login with your In.Sight+ account details. How is it possible to archive my recorded video clips?
  3. Click on the camera of which you would like to export the recorded video from. How is it possible to archive my recorded video clips?
  4. Select a proper time range on the timeline. How is it possible to archive my recorded video clips?
  5. Click Save button under the timeline (refer to above screenshot). An orange range will be shown with 2 dots at the ends. Move the dots back and forth to adjust the duration of the time range. How is it possible to archive my recorded video clips?
  6. The recoded videos as in blue blocks within the orange time range can be exported. Click Queue for download to confirm download. A message “The selected range has been queued for download” will be shown. How is it possible to archive my recorded video clips? How is it possible to archive my recorded video clips?
  7. Exit the live camera view and go to the “Archive Export” tab. The video to be exported will be shown in this tab. How is it possible to archive my recorded video clips?
  8. Click ‘Download…’ button to download the video to your local directories. How is it possible to archive my recorded video clips?

Apps

Which App does this home monitor work with?

The home monitor works with In.Sight+ App, available in iOS and Android version, free of charge.

Search for “In.Sight+” in Apple App store or Google Play.

Which App does this home monitor work with?

Note: The App “In.Sight” (without “+”) works with other models and does not work with this home monitor.

Troubleshooting

I have a pair of monitors but I am able to view from one monitor only. What should I do?

Make sure:

  • Both monitors have power supply.
    • If there is no power supply to the monitor, the LED indication light is off.
  • Both monitors are connected to your Wi-Fi network.
    • The LED indication lights on both monitors are in green color. Please make sure that you have set-up both monitors via the set-up procedure.
  • Both monitors are placed within the range of your router, so that it is well covered by the Wi-Fi network.
    • The LED indication lights on both monitors are in green color.
How to reset the monitor?

To reset the monitor to erase the Wi-Fi connection:

  1. Connect the monitor to power supply.
  2. Use a pointed object (such as the tip of a ballpen) to press and hold the reset button for about 1-2 seconds.

To reset the monitor to factory settings:

  1. Connect the monitor to power supply.
  2. Use a pointed object (such as the tip of a ballpen) to press and hold the reset button for at least 10 seconds.

The reset button is located on the back of the monitor, as indicated on the diagram.

How to reset the monitor?

Advanced information

What should I do if I want to transfer the monitor to another user?

Before giving it to another user, make sure you reset the monitor to erase the Wi-Fi settings.

The new user can then add the monitor to his own In.Sight+ account.

How to move the monitor from one location to another?

If the monitor is to be re-located to another place with the same Wi-Fi network (for example, moving from one room to another room in your home):

  1. Unplug the monitor from power supply.
  2. Re-locate the monitor.
  3. Connect the monitor to power supply.
    1. The monitor LED would first be in solid amber.
    2. Then it changes to flashing green.
    3. When it is successfully connected to the Wi-Fi network, the LED changes to solid green.

If the monitor is to be re-located to another place with a different Wi-Fi network:

  1. Reset the monitor to erase the Wi-Fi settings.
  2. Disconnect the monitor from power supply.
  3. Re-locate the monitor.
  4. Login to your In.Sight+ account in your mobile device.
  5. Follow the on-screen instructions in the In.Sight+ App to add the monitor to the account.
How to change the language of the In.Sight+ app?

For iOS users:

  1. Uninstall the In.Sight+ app.
  2. Select language for you iPhone via Setting.
  3. Download and install the In.Sight+ app from AppStore.
  4. Launch the In.Sight+ app.

For Android users:

  1. On the device, go to [Settings].
  2. Select [Language & Input].
  3. Change the language.
  4. Re-launch the In.Sight+ app.

Note: The steps may vary on different Android devices.